cabangsemar Privacy Policy
This page describes what we collect when you use cabangsemar and how we keep that data protected. We operate our platform across multiple jurisdictions, and your privacy is central to how we do business. Whether you access cabangsemar on Android, iOS, or desktop, we apply the same principles: collect only what we need, store it securely, and share it only where necessary.
We comply with Indonesia's data protection standards and international best practices. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We never sell personal information to advertisers, and we don't track your behaviour outside our platform. If you have questions about our privacy practices after reading this policy, our support team is ready to help.
This policy covers account registration, payment processing, KYC verification, cookies, third-party processors, and your rights to access or delete your data.
What We Collect on cabangsemar
When you create a cabangsemar account, we ask for your name, email address, phone number, and date of birth. We use this information to verify your identity, send account notifications, and process withdrawals. We also collect information about your use of our platform—which games you play, which payment methods you prefer, how often you log in—to understand player behaviour and improve our service.
We collect payment information only through secure, encrypted channels. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), your payment credentials are processed by the payment provider, not by us. We store only a reference token that lets us match deposits to your account. We never retain your full card number, wallet password, or bank credentials.
During account verification—a mandatory Know-Your-Customer (KYC) step—we ask you to upload a photo of your ID and a selfie. We store these documents encrypted and separately from your gaming account. They're used only to verify your identity and comply with Indonesian anti-money laundering regulations. We keep them for the duration of your account and delete them upon request after account closure.
- Account data: name, email, phone, date of birth, address
- Gameplay data: betting history, game preferences, session timestamps
- Payment data: deposit and withdrawal records, payment method tokens
- Device data: phone model, operating system, app version, IP address
- KYC documents: ID photo, selfie, verification status
How We Use Your Data on cabangsemar
We use your account data to provide the cabangsemar service: processing deposits, settling bets, paying out winnings, and sending you notifications about account activity or game updates. We analyse gameplay data in aggregate to detect fraud, prevent underage access, and identify problem-play patterns. If our system detects unusual activity—rapid withdrawals from a new account, for example—we may freeze the account and ask you to verify your identity.
We use your email and phone to send you important alerts: login notifications, payment confirmations, security warnings, and promotions (if you've opted in). You can manage your notification preferences in your account settings on the cabangsemar app or browser. We also use your data to improve cabangsemar itself—understanding which games are popular in Jakarta versus Surabaya, which payment methods users prefer, or how to reduce app load times.
We share your data with third-party processors only when necessary: payment providers (to process deposits and withdrawals), identity verification services (to validate your KYC documents), and cloud hosting providers (to store encrypted data). We impose strict contractual obligations on all third parties to protect your data and never use it for purposes beyond our agreement.
We at cabangsemar believe your data is yours. We keep it protected, use it only as described, and give you control over what we collect.
Our cabangsemar Data Retention and Deletion Policy
We keep your account data as long as your cabangsemar account is active. After you close your account, we retain transaction records for 7 years to comply with financial and tax regulations in supported jurisdictions. Personal information (name, email, phone) is deleted within 30 days of account closure, unless we're legally required to retain it.
If you request deletion of your account data before the 7-year retention window closes, we'll flag your account and delete personal identifiers, but we must keep anonymised transaction records for regulatory purposes. We cannot delete payment history if you have pending withdrawals or outstanding balances. If you're in Jakarta, Surabaya, Bandung, or Medan and have questions about data retention, our support team can explain the specific rules that apply to your jurisdiction.
- Account data
- Kept while active; deleted 30 days after closure.
- Transaction records
- Retained 7 years for regulatory compliance.
- KYC documents
- Deleted upon request after account closure.
- Gameplay logs
- Kept 2 years for fraud detection, then deleted.
Cookies and Tracking on cabangsemar
Our cabangsemar platform uses cookies to keep you logged in, remember your preferences, and prevent fraud. Session cookies expire when you close your browser. Persistent cookies (stored for weeks or months) remember your language setting, theme preference, or whether you've accepted our terms. We do not use cookies to track your behaviour outside cabangsemar. We do not sell data to advertisers.
On Android and iOS, we may use push notifications to alert you to account activity, game updates, or promotions. You control this in your app settings. We also use in-app analytics to count daily active users, track which games are popular, and measure app performance. This data is aggregated and anonymised—we cannot tie it back to individuals.
Your Rights Regarding Your Data on cabangsemar
You have the right to access all personal data we hold about you. Log in to your cabangsemar account and navigate to "Account Settings" → "Privacy & Data." You'll see your stored name, email, phone, and verification status. You can also request a full data export by contacting our support team; we'll email you a complete record within 30 days.
You can update or correct your data anytime in your cabangsemar account. You can also request deletion of your account, though we may retain transaction records as described above. If you believe we've misused your data, you have the right to lodge a complaint with Indonesia's privacy authority or your local data protection regulator.
Third-Party Processors and International Data Transfer
Our cabangsemar servers and data processors are located in multiple countries, including outside Indonesia. When your data travels to these locations, it remains encrypted and protected under the same security standards we apply locally. We use transport encryption (HTTPS/TLS) for all data in transit and encryption at rest for all stored data. Our third-party processors—payment providers, cloud hosts, and verification services—sign Data Processing Agreements that bind them to protect your data according to our standards.
We never transfer your data to countries or entities that offer weaker privacy protection than Indonesia. If we partner with a new processor in a different jurisdiction, we conduct a privacy impact assessment and notify you of any material changes to this policy.
Contact Us About Our cabangsemar Privacy Practices
If you have questions about this privacy policy, how we use your data on cabangsemar, or if you wish to exercise your rights (access, correction, deletion), contact our support team. We offer live chat in the cabangsemar app, email support, and phone support in multiple languages. We typically respond within 24 hours during business hours. If you're accessing cabangsemar during Idul Fitri, Idul Adha, Imlek, or other major holidays, response times may extend slightly due to staff availability.
You can also submit a data request via our website or by visiting our office in Jakarta, Surabaya, or other supported cities. Our services are available only where local law permits. This privacy policy is effective as of the date stated at the bottom of this page and may be updated to reflect changes in our practices or applicable law. We'll notify you of material changes via email or in-app notification.